TERMS OF SERVICE
CUSTOMIZATIONSCollections from The Paper Vow are semi-custom. All wording can be fully personalized with your wedding details and artwork colors can be changed for an added fee. I do not offer any customizations beyond custom artwork colors and wording. The design layout remains the same as shown.
All designs created by The Paper Vow are owned by The Paper Vow. The artwork included in the stationery designs that The Paper Vow has created cannot be used for any other project by the bride, groom, parents of the couple, or any third party other than The Paper Vow.
ERRORS AND TYPOSThe Paper Vow, LLC., will in no event be responsible for errors approved by clients. If there is a typo, I offer reprints at a reduced rate. However, if you receive an incorrect print that does not match the proofs you approved, I will take full responsibility and provide complimentary reprints.
TURNAROUND TIMEWhen you are ready to approve proofs, I will email you a link to a Terms and Approval to Print Agreement. Once this Agreement has been signed and all balances have been paid, production will begin.
After the Agreement is signed and all remaining balances are paid, printing begins the next business day.
For most items, allow 7 full business days for printing and your order ships afterward. Letterpress and foil printing as well as wax seals and lined envelopes take 17 full business days to produce and ship afterward.
All stationery ships via UPS Ground. You will receive an email with tracking information as soon as it ships. Expedited shipping is available upon request for an added fee. Orders to Hawaii and Alaska ship via regular USPS mail. (FedEx shipping available for an added fee.)
Once your order is shipped, The Paper Vow is not held responsible for damages, loss, delivery delays, or any other shipping issues under any circumstances. If your package is delayed, damaged, lost, or if you have any other concerns regarding the delivery of your package, please contact UPS immediately.
SHIPPING AND DELIVERYInvitations arrive unassembled. Full assembly is required.
When mailing invitations, keep in mind that The Paper Vow cannot be held responsible for any mailed items that are damaged, arrive open on delivery, or marked “return to sender” by USPS, as they are an independent third party. Hand canceling is required for wax seals and bulky envelopes, i.e. suites with belly bands, lined envelopes and/or more than three detail cards. This prevents bulky invitations from being mangled/torn in the sorting machine.
ASSEMBLY AND MAILINGIt is recommended to order at least 10% extra invitations than you need. I always give reprints to clients at cost, but please note that the cost to print 25 invitations is much higher (per piece) than it is to print a high volume of prints, i.e. 150 prints.
Should you need to order additional prints at a later time, a minimum of 25 prints is required.
REORDER POLICYShould your wedding be postponed due to COVID-19 or for any other reason, I am more than happy to offer reprints of your invitations at cost. I am also happy to offer postponement announcements to clients at cost.
COVID-19/EVENT POSTPONEMENTDue to the custom nature of stationery, refunds are not available. To cancel, please contact me within 24 hours of purchase. After this time, there is a 25% cancellation fee. Cancellation is only available to those who have not received a proof, print or any other format of stationery. The Paper Vow, LLC. cannot offer returns, refunds or exchanges in the event of cancellations or event changes.
RETURNS AND CANCELLATIONSDue to the custom nature of stationery, refunds are not available. To cancel, please contact me within 24 hours of purchase. After this time, there is a 25% cancellation fee. Cancellation is only available to those who have not received a proof, print or any other format of stationery. The Paper Vow, LLC. cannot offer returns, refunds or exchanges in the event of cancellations or event changes.